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Privacy Policy

Controller Information

The data controller responsible for the processing of your personal data is the operator of this website. Contact details are available in the Legal Notice (Impressum) section below or on our website's contact page.

What We Collect

We collect information you provide directly (name, email address, billing details, communication records) and information generated through your use of our services (usage data, preferences, IP addresses, browser type, device identifiers, and cookies).

Legal Basis for Processing (GDPR)

We process personal data under the following legal bases as defined in Article 6 GDPR:

  • Contract performance (Art. 6(1)(b)): Processing necessary to fulfill our contractual obligations to you
  • Legitimate interests (Art. 6(1)(f)): Processing for fraud prevention, service improvement, and security
  • Legal obligation (Art. 6(1)(c)): Processing required by applicable law
  • Consent (Art. 6(1)(a)): Processing based on your freely given, specific, informed consent where required

How We Use It

We use collected data to provide and improve our services, perform contractual obligations, process transactions, communicate with you, prevent fraud and abuse, conduct analytics, and comply with legal obligations.

Data Sharing

We do not sell your personal data. We may share data with trusted third-party processors solely to operate our services under appropriate data processing agreements. We may also disclose data where required by law, court order, or governmental authority.

Data Retention

We retain your personal data only as long as necessary for the purpose for which it was collected, or as required or permitted by applicable law. Criteria used to determine retention periods include the nature of the data, contractual requirements, and applicable statutory retention obligations.

Your Rights

Under applicable data protection law (including GDPR), you may have the following rights:

  • Right of access (Art. 15 GDPR): Obtain confirmation of and access to your personal data
  • Right to rectification (Art. 16 GDPR): Correct inaccurate or incomplete data
  • Right to erasure (Art. 17 GDPR): Request deletion of your personal data under certain conditions
  • Right to restriction (Art. 18 GDPR): Request restriction of processing
  • Right to data portability (Art. 20 GDPR): Receive your data in a structured, machine-readable format
  • Right to object (Art. 21 GDPR): Object to processing based on legitimate interests or direct marketing
  • Right to withdraw consent: Withdraw consent at any time without affecting prior processing

To exercise your rights, contact us via the details provided on our website. We will respond without undue delay and within one month of receipt of your request. You also have the right to lodge a complaint with your competent national data protection supervisory authority.

Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects without human oversight, unless explicitly disclosed and permitted under applicable law.

Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, accidental loss, destruction, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar technologies to improve user experience, analyze traffic, and serve relevant content. You can control cookie settings through your browser or our cookie consent tool. Refusing cookies may affect the functionality of our services. Where required by law, we obtain your consent before placing non-essential cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such data promptly.

Changes to This Policy

We may update this Privacy Policy from time to time at our sole discretion. We will notify you of material changes via email or a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy. The date of the latest revision will be indicated at the top of this policy.

Contact

For privacy-related inquiries or to exercise your data subject rights, please contact us via the contact details provided on our website.